Let’s be honest, there is a lot of bad customer service out there. But it doesn’t need to be bad and in fact, it can even be a little ad Read More…
Better Business
Losing Money Because of This Simple Mistake Is Crazy
A little while back I referred a friend of mine to a web developer who I thought could help her with a new website. A few days later my friend Read More…
Have you Forgotten How to Celebrate Your Successes?
I have had many periods in my life that could only be described as absolutely crazy. Working too hard, taking on too many responsibilities, worrying about too much stuff and Read More…
Are you Strong Enough to Make the Tough Calls in Your Business?
To be successful in business you need to be strong, and rest assured your strength will be tested often. The ways you will be challenged as will vary over time, Read More…
The 10 Biggest and Ugliest Mistakes People Make When Selling
Trying to narrow this list down to ten mistakes was a challenging task. However, based on my observations and experiences, these are the biggest and most common mistakes people make Read More…
A 10 Step Process for Writing Copy That People Will Read
Sitting down to a blank page that you have to put some words on is a daunting task for many people. Even more daunting is the fact that you are Read More…
When you Start a Business Don’t Stop Living
As something of a workaholic, I can attest to the fact that owning and operating a business can become all-consuming. You will have a lot of demands placed on you Read More…
Are You Too Busy for Your Customers?
Happy customers will do more to help your business grow than anything else you can do. When it comes to advertising and marketing, a lot of businesses seem to forget Read More…
Episode 6: How to Be a Good Business for Your Customers and Your Community
In this episode of the Business over Breakfast podcast, we are talking about what it means to be a good business today, in terms of living up to the expectations Read More…
5 Essential Strategies for Becoming a Better Negotiator
Life is all about negotiating. We see young children developing this skill when it comes to eating their greens. We negotiate with them: ‘Eat your broccoli and you can have Read More…
Loose Lips Sink Ships and Sometimes Businesses
While I am always advocating the importance of building relationships in business, specifically building strong ones, there needs to be very clear boundaries established. In most business relationships there should Read More…
It’s Your Business – Take Responsibility for Everything
A few years back I had a bit of trouble with the Taxation Office. I was behind in my businesses’ tax payments and I was struggling to find the money Read More…
(Video) When You Travel for Business, How Do You Make the Most of It?
We both travel a great deal for work, so it’s important that we make the most of the time we have spare and use it efficiently. In fact, 2 hours Read More…
Why Should you Bother Marketing When You are Already Swamped?
Most small businesses will come to a marketing crossroad at some stage. Why on earth should they be spending time and money marketing their business when they are already super Read More…
Japanese Toilets Taught Me a Lot About Customer Service
After spending the last 10 days in Japan, I have absolutely no doubt that this is the most customer-centric culture in the world. In fact, I believe the word “customer” Read More…
Win one of my Bestselling Books
Every week I’m going to give away a copy of one of my bestselling books. All you need to do to go into the draw is put your details in the box below. If you win, it will appear in your mailbox. Simple as that.
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