It’s hard to keep up the same level of service when we get too busy, but inconsistent service is a surefire way to lose customers. I explore this concept in Read More…
Better Business
5 Strategies to Manage Fear in Your Business
If we are honest with ourselves, fear is the constant companion of many small business owners, particularly for soloists. It’s natural when you think about it. We are responsible for Read More…
Do you Commit Time to Keep Your Motivational Cogs Turning?
If you’re anything like me you spend a considerable amount of your time getting organized every day. Let’s be honest, we really need to take the time to do this Read More…
The One Productivity Hack That Keeps Me On Track
Recently I wrote an article on INC about the importance of routines and rituals and the role they play in building a successful business (or for that matter being successful Read More…
Are you Really Prepared for Every Opportunity?
The other morning I was buying a coffee from my favourite cafe, and having an early morning chat to the owner. He was telling me how a very famous celebrity Read More…
5 Rituals That We All Need to Master
When it comes to doing business, it feels like we always have more things to squeeze into the average day. The demands on us as business owners continue to grow, Read More…
Imagine if Every Customer of Yours UBER Rated You?
For those of us who are regular UBER users, we are very familiar with the end of the journey rating. That moment where we have to decide how many stars Read More…
The 3 Biggest Mistakes We Make When We Increase Prices
If you want to run a successful business you have to be prepared to put your prices up regularly. Unfortunately not every business owner is good at this, in fact Read More…
A Simple Hack to Stop Out-of-Control Spending
A little trick I learned many years ago, and one that really helps me to make business decisions, is to look at every business expense as an annual amount. For Read More…
Is Your Inner Zen Being Challenged by Your Customers?
I’ve noticed an interesting trend arising in the world of business – business owners are becoming resentful of their customers. I hear all the time that customers aren’t loyal any Read More…
Where Will Your Business Be in 100 Years?
Have you got a 100-year business plan? As questions go this is about as big as it gets and at first take it seems kind of irrelevant in the rapidly Read More…
Are You Guilty of Repeating the Same Mistakes? Join the Soloist Guilt Club
Business owners have mastered the art of punishing ourselves over the things we’ve gotten wrong, the mistakes we’ve made and the “what could be”. I’ve done it for years and Read More…
In Business if You’re Not Growing, You’re Dying
This is a bit of bugbear for me. I often see inadequately trained staff being blamed for poor performance simply because their boss is too cheap to pay for training. Read More…
When Times Are Tough, Share the Load
Being in business means you will go through some challenging times, they simply go with the territory. The big problem is that most business owners tend to keep tough times Read More…
The One Quality That Every Entrepreneur Needs
One of the best skills that I have learned that has not only helped me to build better relationships but also to reduce stress in my life is how to Read More…
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