Lousy service becomes the norm when a business gets busy. Does your customer service stop, when you’re under the pump? We all get busy from time to time. The telephone Read More…
Better Business
A shift in perspective, especially during a tough time, can change everything in your business (and life).
All too often when we get stuck in business we simply need a fresh perspective – which a great way to move between micromanagement and big-picture thinking. Learning to move Read More…
Would Your Business Change if Your Customers UBER Rated You?
What if your customers UBER rated your business or service? Things would be a whole lot different very quickly I think. For those of us who are regular UBER users, Read More…
How do you become that “go to business” that everyone recommends?
Being the go to business wins every time in every way. In every industry, in every city, there is always one business that is better than the rest. They seem Read More…
How long does it take to be successful in business?
Check out my latest Flying Solo article – CLICK HERE.
Join my 2019 Master Class kicking off in May 2019.
In the last 10 years in particular, I’ve started to do a great deal of coaching and teaching. Many of you may have come to one of my workshops, retreats Read More…
Just how much should we bluff in business?
I bought my first business when I was 18, a SCUBA diving school and retail shop (some 30km from the ocean I might add). I knew how to dive and Read More…
If your values and your ideal clients values don’t align – look out.
A question I ask often is “how well do you really know your customers?”. Surprisingly most business owners only have a vague understanding of who their existing customers and clients Read More…
5 Reasons why the word “SUCCESS” should send a shiver up your spine.
And today on Smallville my article is all about the dangers of becoming successful. This might sound a little counter intuitive – but from my experience it’s very real. Check Read More…
The Power of the 100 Day Plan
This month on Flying Solo I write about the many benefits of having a 100 day plan. In an era when we are all struggling to get stuff done, this Read More…
There are all kinds of sales strategies – do you have one?
Whenever you are involved in selling, it is easy to get sidetracked by focusing only on what is happening right here and now. While I encourage sales people to be Read More…
End of year super coaching sale
So this week I’ve got all sorts of things launching, kicking off, starting etc. Great programmes, more retreats, a new Author Coaching website and much more. But right here, right Read More…
DOES YOUR CUSTOMER SERVICE STOP WHEN YOU GET BUSY?
It’s hard to keep up the same level of service when we get too busy, but inconsistent service is a surefire way to lose customers. I explore this concept in Read More…
5 Strategies to Manage Fear in Your Business
If we are honest with ourselves, fear is the constant companion of many small business owners, particularly for soloists. It’s natural when you think about it. We are responsible for Read More…
Do you Commit Time to Keep Your Motivational Cogs Turning?
If you’re anything like me you spend a considerable amount of your time getting organized every day. Let’s be honest, we really need to take the time to do this Read More…
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