Top Posts...

Imagine if Every Customer of Yours UBER Rated You?

For those of us who are regular UBER users, we are very familiar with the end of the journey rating. That moment where we have to decide how many stars Read More

Check Out the Latest Episode of the Business Over Breakfast Podcast – Strategies to Providing Memorable Customer Experiences

Are your staff passionate about creating loyal customers for your business? Making a lasting impression on clients is important. One way to do this is to provide an outstanding customer Read More

Fuelling Ambition Conference 2018

So, one of my speaking gigs in London in May will be to present on the “Power of Storytelling” at the Fuelling Ambition Conference. Such a wonderful honour (and very Read More

Recent Posts...

The 3 Biggest Mistakes We Make When We Increase Prices

If you want to run a successful business you have to be prepared to put your prices up regularly. Unfortunately not every business owner is good at this, in fact Read More

Are You Looking to Make Money From Speaking Gigs?

Are you looking to make money from speaking gigs? I was a guest on The Business Playroom a little while back talking about making money as a speaker. For those Read More

A Simple Hack to Stop Out-of-Control Spending

A little trick I learned many years ago, and one that really helps me to make business decisions, is to look at every business expense as an annual amount. For Read More

Is Your Inner Zen Being Challenged by Your Customers?

I’ve noticed an interesting trend arising in the world of business – business owners are becoming resentful of their customers. I hear all the time that customers aren’t loyal any Read More

Where Will Your Business Be in 100 Years?

Have you got a 100-year business plan? As questions go this is about as big as it gets and at first take it seems kind of irrelevant in the rapidly Read More

Are You Guilty of Repeating the Same Mistakes? Join the Soloist Guilt Club

Business owners have mastered the art of punishing ourselves over the things we’ve gotten wrong, the mistakes we’ve made and the “what could be”. I’ve done it for years and Read More

In Business if You’re Not Growing, You’re Dying

This is a bit of bugbear for me. I often see inadequately trained staff being blamed for poor performance simply because their boss is too cheap to pay for training. Read More

When Times Are Tough, Share the Load

Being in business means you will go through some challenging times, they simply go with the territory. The big problem is that most business owners tend to keep tough times Read More

The One Quality That Every Entrepreneur Needs

One of the best skills that I have learned that has not only helped me to build better relationships but also to reduce stress in my life is how to Read More

Respect Your Customers Time and They Will Respect You

The one topic sure to spark unanimous agreement in the modern business world is that we are all struggling to find enough time to get everything we need to do Read More

What Business Bad Habits Have You Developed?

Businesses evolve over time, that’s kind of obvious right? Often the way things are done is based simply on habit–on the fact that this is the way they have always Read More

Check Out the Latest Episode of the Business Over Breakfast Podcast – Negotiation – How and Why Business Owners Need to Get Better at it

The art of negotiation is an important skill to master in any Small Business. As a Small Business owner, becoming a strong negotiator is critical; it is a major factor Read More

Are you Struggling to Decide Whether or Not to Change Your Businesses Name?

Generally there comes a time when every business needs to either change their name or at least have a name refresh of some sort. This often goes hand in hand Read More

What Can You do if You’ve Lost Your Sales Mojo

The greatest danger for a sales person is loss of confidence. Anyone who has spent any time selling anything will tell you that from time to time you will hit Read More

Don’t Hide From Your Customers

If you want to keep your customers buying from you it is important that they can reach you easily. All too often I see sales people who start climbing the Read More