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Japanese Toilets Taught Me a Lot About Customer Service

After spending the last 10 days in Japan, I have absolutely no doubt that this is the most customer-centric culture in the world. In fact, I believe the word “customer” Read More


Episode 5 – How to Manage Money and Get to Grips with Numbers in Your Business

If you ever have problems managing the money and numbers side of your business then this episode of the Business over Breakfast Podcast is definitely for you. Knowing the costs, Read More


Have you checked out SMALLVILLE yet?

Well Smallville has been up and running for a few months now. We’ve got over 100 awesome Contributors, close to 500 articles and lots more helpful advice for Small Business Read More

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Why Should you Bother Marketing When You are Already Swamped?

Most small businesses will come to a marketing crossroad at some stage. Why on earth should they be spending time and money marketing their business when they are already super Read More


Don’t Assume Your “Lost” Customers Are Actually Gone for Good

For many businesses reconnecting with customers is somewhat awkward, especially if considerable time has elapsed. Often customers that are no longer visiting our business are simply classified as lost. The Read More


You Just Can’t Please Some People

We all encounter the occasional customer whom we simply cannot please, no matter how hard we try. These individuals can be soul destroying. I have had a couple of clients Read More


5 Ways to Build a Strong Team (Even When There’s No One on the Payroll)

When we work solo it’s easy to feel like we don’t have a team to support us. Sure, we have people who we contract to do work, various types of Read More


The 10 Most Common Reasons for Business Owner Burn Out

Running a business can certainly be challenging. Burnout is a real problem for business owners, especially as we all get busier, face more demands and try to develop the ever Read More


CCIQ Podcast Episode 4 – Top Tips on Team Building Strategies

Welcome to the fourth episode of the Business over Breakfast! In this show, Bree  and I are talking team building. Of course, this is something that all small business owners Read More


Can You Really Afford to Expand Your Business?

Expansion is an expensive exercise and it takes a lot of time, energy and focus away from the day to day running of the core business and that’s before you Read More

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5 Possible Reasons Why You’re Not Selling as Much as You Need to

If for some reason things just aren’t working out the way you want them to in your business, it can be really hard to clearly figure out what the issue Read More


CCIQ Podcast: Episode 3 – Five Steps in Becoming More Productive in Business

This week on the Business over Breakfast Podcast, Bree and I talk ‘productivity’. This is a problem shared by many small business owners, and lots of them have no idea Read More


Winning Every Project is Not Something to be Proud of

I always ask new clients how many quotes or proposals do they submit to prospective clients each week and secondly, how many do they win? Often they are very proud Read More


7 Strategies for Marketing When You Haven’t Got Any Money

Many business owners work under the false assumption that because they don’t have much money to spend on marketing, there is not much they can actually do to promote their Read More

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Do You Spell Out Your Expectations to New Clients?

For most of us getting a new client is always a great feeling, even if we’ve had a thousand of them before. Generally, it’s why we are in business, there Read More


Good Pillow Talk Versus Bad Pillow Talk for Couples in Business

It’s becoming increasingly common for couples to work together, mainly due to the increasing fascination with the entrepreneurial life. Anyone who has done it will tell you that there are Read More


How to get your clients to pay you more, and faster

When I was a marketing consultant I spent many years waiting for my clients to either confirm a project, start a project, progress a project or even finish a project. Read More


Maybe It’s Time to Get Yourself an Accountability Coach?

We all have those nagging voices in the back of our head reminding us of the things we wanted to do, or were supposed to do, but we simply didn’t Read More