21 October 2016

Japanese Toilets Taught Me a Lot About Customer Service


After spending the last 10 days in Japan, I have absolutely no doubt that this is the most customer-centric culture in the world. In fact, I believe the word “customer” actually means “welcome guest” in Japanese, and it shows.

One of the best examples of this culture are the public toilet and I’ve been into a lot of them throughout Japan. I have never been in any toilet that isn’t spotlessly clean, stocked with toilet paper, the soap dispensers are all full and all of the hand dryers work. This is the case in every single toilet without exception. I wish I could say the same in Australia. CONTINUE READING.

One thought on “Japanese Toilets Taught Me a Lot About Customer Service”

  1. Ivan says:

    I’ll admit that I first thought that Japanese toilets are quite weird. But now that I think about it. It is really geared towards customer service. But they do it even if they don’t really get money in return.

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