Andrew Griffiths Blog
Andrew Griffiths on Twitter Business Bullet Australia's #1 Business Author The Andrew Griffiths 101 Series The Me Myth One on One Business Coaching

Archive for December, 2007

Have a magnificent Christmas and New Year break

Saturday, December 22nd, 2007

To all of the wonderful people who visit my blog on a daily basis, who support my by buying and promoting my books, attending my keynotes, my incredible clients and pretty much everyone else in my life - I wish you a truly exceptional festive season. Rest up, relax, refresh and reflect on the yeart  that was. I will most certainly be doing the same. I am heading overseas with my beautiful partner, Dr Deb, for three weeks R&R on a beach in Thailand.

So watch this space - 2008 is going to be HUGE for us all. Be positive, set those big goals, make a difference to the world and enjoy every moment of every day. Until next time, thank you.

Andrew Griffiths

Sometimes we simply don’t charge enough for our services or products.

Tuesday, December 18th, 2007

Pricing is a tough subject – do you charge too much or too little? There are a lot of businesses that simply don’t charge enough, making it really difficult to ever make the business successful. I had some very good advice given to me when I was starting out in my business life – a very successful friend and entrepreneur sat me down and said “Someone has to be the most expensive and it may as well be you. But if you are going to be the most expensive you have to be the best at what you do. Your business has to shine in every way”.

An interesting concept and one that I have tried to adhere to in any business that I have run. I believe that customers are less concerned with pricing as they are with service and value for money. Sure there are a lot of business’ that operate in very price conscious markets. But even in these markets I believe that the same principle applies – people will pay more for quality.

If your business runs on very tight margins it is hard to make it magnificent as so much energy has to be focused on just making ends meet. If you can gradually build your prices up with the aim being to be able to offer better service and a better experience for your customers in general it will pay off.

Charging what you are worth is a hard concept for a lot of people. They charge what they think their customers are prepared to pay and often, the two are a long way apart. If your business doesn’t make enough money it will not be successful, simple as that. If you are just scraping by and not really getting ahead in your business, maybe you are simply not charging enough.

Magnificent businesses are not afraid to charge what they are worth because they can back it up by being the best at what they do.

WHAT CAN YOU DO TODAY? Today is a good day to review what you charge. Look at all of your pricing and see if you can charge more and deliver a better product and a higher level of service.

<a href=”http://technorati.com/claim/fnajth328f” rel=”me”>Technorati Profile</a>

The business owners sixth sense. We all need to listen it.

Monday, December 10th, 2007

If it doesn’t feel right it probably isn’t – this is the business owners sixth sense.

So what is this business owners “sixth sense” I’m talking about? In simple terms it is the ability to be able to tell instinctively that something is not right in your business, it is the ability to be able to sense that something is wrong with a proposed deal or the person sitting across the desk from you is saying something that just doesn’t ring true.
From my experience if it doesn’t feel right it probably isn’t – this is the business owner’s sixth sense and whilst I can’t fully explain how it works I have no doubt that it does. I have spoken about this concept with many business owners and entrepreneurs around the globe and most are acutely aware of their own “sixth sense” and the smartest ones have learnt how to use it to their advantage.
For example, I had a friend who owned a transport company. He walked around his yard every morning and he could get a feeling on how busy the business was. He did this every morning and he could accurately predict how the business was trading, simply based on what was happening in his yard. Of course if the yard was empty it was fair to assume that the business was busy, but what impressed me the most was how this man could tell when the trading figures put in front of him by his financial controller were wrong, simply by his gut feeling. And the vast majority of times he was right.
I see many examples of this business owner’s sixth sense every day. I also perceive it as yet another tool that business owners can use to grow their business and because of this I tend to call it a marketing tool. If we listen to our sixth sense it can help us to identify problems in our day to day operation such as customer service issues, marketing shortfalls and other internal business challenges that ultimately have a significant impact on a businesses success.
This business owner’s sixth sense is something that develops over time and it is just as relevant in our private life as it is in business. We need to learn to listen to this little voice at the back of our mind, to train it and to encourage it to come out when we need it. Any time I have ignored it, it has either cost me money or caused me grief, or both.
Have you ever been in a situation in your business that just doesn’t feel right but you ignore the nagging feeling and go ahead anyway only to find out that it was a bad decision? Well that tingling wasn’t your spider sense, it was your business sixth sense trying to get out and to be heard. It is a priceless tool that will help your life as an entrepreneur to be far more successful and enjoyable if you let it.
So whilst this may sound less than a scientific marketing concept, please believe me that it is just as valid as any of the most accepted marketing procedures.
I have been in business in one shape or form for well over 20 years and I know that in this time I have developed my business sixth sense and it has helped me to become a much better and more successful entrepreneur. As I get older I put far more credence on my sixth sense then ever before and I always try to make time when pondering a significant issue, to just think and listen to that voice inside. It is always time well spent.

Encourage and help your staff to be good corporate citizens

Monday, December 10th, 2007

If you’re prepared to be a good corporate citizen your staff will be more likely to want to get involved as well. Make it easy for them to do this and encourage them to participate. It is important not to be threatening or intimidating – some people just don’t want to get involved and that is fine. They should not feel like their job is not secure if they don’t.

What you are trying to do is to provide the right environment for your staff to feel that they would like to get involved. This may mean making a few allowances for them giving up their time, it may even mean some financial support – for example if a group of your staff want to enter a fun run, offer to sponsor them.

Community involvement is a great team building exercise and it is very rewarding in a lot of ways – not the least of which is the realisation that as an individual you can really make a difference. Provide the right working environment and most workplaces will automatically produce some community minded individuals who will drive the process from within. Encourage and support them as much as you feel able and recognise their efforts.

WHAT CAN YOU DO TODAY? Are there ways that you could be more encouraging of your staff to help them become better corporate citizens? Why not get your team in and ask them? If you already have a very proactive team who are heavily involved in the community can you acknowledge their efforts more?

Stand up and be counted

Sunday, December 9th, 2007

When you get caught up in your own business it is easy to start to break your life into two very distinct halves – the business half and the non business half. The business half can easily become the biggest part, after all you have a lot riding on it, you are enthused and passionate about what you do. But whilst this is happening, we need to keep playing a role in other areas of our life.

Business owners are generally respected in the community. People understand that they give a lot back to the community, they provide jobs and they make the economy go round. For this reason their opinions are valued. This makes it very important for business owners to play an active role in the running of their community.

When there are important issues being debated in your community have your say. Voice your opinion and don’t be afraid to be a little controversial. It is easy to say nothing in case you might offend a customer who has a different opinion but it is more important to stand up for injustice or things within your community that are worth fighting for.

When you have your own business don’t stop being a part of the community where you live. Write a letter, voice an opinion, call the local radio station – whatever it takes just play a role.

WHAT CAN YOU DO TODAY? Have you become an observer of your community or do you play an active role? If it feels like a while since you have been able to get passionate about things that you disagree with in your community maybe today is the day to redirect some of your business passion back into the place you call home.