Better Business

The theraputic value of change

I am currently in the midst of moving my office, which has been my main place of business for about 7 years. As we all say at moving time, it Read More

NEWS FLASH – New Chinese Publishers

Andrew Griffiths 101 Ways to Market Your Business is being republished in China in 2007. The 101 series is sold in over 40 countries around the world and they have Read More

Know thy enemy

Small business is competitive. We all know that, but sometimes we choose not to really acknowledge just how competitive it is because it can be a little scary if we Read More

We all need confidence to make the first purchase from a business

Instilling confidence in you and your products is more important today than ever before. With any purchase there is an element of risk to the customer. Will this product and Read More

What happens when you get them to the door?

The entrance to a business can make it or break it. If your business is not visually inviting, your customers have a hurdle to overcome, before they even think about Read More

NEWS FLASH – 101 Series to be published in Estonia

The 101 Series of business building books by Andrew Griffiths is already sold in over 40 countries around the world. They have been translated into Chinese, Indonesian, Nigerian, Indian and Read More

Is it easy for people to visit your business?

Getting to your business is an important aspect of customer service. If someone has made the conscious decision to visit your business you have to make certain that it is Read More

Does your business have CSP (Customer Service Passion)?

Some businesses have it and some businesses don’t – a passion for customer service is one of the foundations of a truly successful business. It is hard to say where Read More

People choose to believe what they want

An interesting thing has been happening to me of late. I do a lot of keynote presenting around Australia and now internationally, and many of my presentations start with some Read More

Can you generate more income with a only a little extra effort?

An old accountant of mine introduced me to an idea which I believe has merit for many other types of businesses. He explained that due to a general tightening up Read More

Be a specialist not a generalist

Another common mistake with many small businesses is that they try too hard to offer too many services and products. Over the years they end up doing so many different Read More

Trying to find a little balance in your life?

Running your own business can certainly be challenging. Over time the responsibilities grow and the average business owner can start to feel a little overwhelmed. If you are struggling to Read More

Thank you to everyone at the Jetset Travelworld Group

Just a quick note to say thank you to the hundreds of travel agents that came to my seminar at the recent Jetset Travelworld Group National Conference on the Gold Read More

Like it or not the revolution is here

I am a strong believer that we are standing on the precipice of a new age that I like to think of as “The Customer Service Revolution”. It is time Read More

Use food to build your business

One of the best ways that I have found to be remembered and to generate business is to deliver food. I used to have a job that required me to Read More