Most of what I write about focuses on the world of small business. It is what I do and what I am passionate about. Interestingly enough, most of my clients Read More…

I spent two days this week doing an introductory course in HOS – Human Operating Systems. I have been meaning to do it for a few years and I have Read More…

We have all heard that for many people the thought of a slow and painful death is preferable to having to stand in front of a crowd and give a Read More…

Every day I learn a little more about blogging. I am slowly beginning to understand how powerful it is as a communication tool and the benefits to me personally and Read More…

Many business owners stop marketing when their business gets busy. Then when their current workload eases they start marketing again. This stop start approach to marketing is not ideal and Read More…

I often wonder why people are almost afraid to pronounce that they are good at what they do but it is a phenomenon that is very real. Sometimes I think Read More…

I often get asked by people from all walks of life about offering coaching services, specifically one on one. It is something that I have done unofficially for a long Read More…

Many enormously successful entrepreneurs have got to where they are simply because they were bold enough to put a proposal to someone. This is the one that made them and Read More…

Having written a book on customer service (101 Ways to Really Satisfy Your Customers), I have spent a lot of time pondering the complex relationship between customers and businesses. I Read More…

One of the most impressive characteristics that I have noticed amongst exceptionally successful business entrepreneurs is their very honest and genuine desire to share their own knowledge and experiences. I Read More…

Networking is a buzz word that we all hear all of the time. Unfortunately for many business owners it evokes powerful images of standing around a room with a lot Read More…

Often one of the greatest sources of new business comes from referrals. Magnificent businesses tend to get more than their fair share of referrals from happy customers and this is Read More…

This is the “put your money where you mouth is principle” and whilst it might not work for all businesses it will work for most. If what you sell is Read More…

What is the difference between the person who opens and runs a successful pizza restaurant and the person who opens and runs a chain of pizza restaurants around the world? Read More…

The potential for a new customer is always just around the corner and the astute business owner and entrepreneur knows this fact well and they are always ready for action. Read More…