I recently attended a presentation by Tom Potter, one of Australia’s leading entrepreneurs and the founder of Eagle Boys Pizza, a business with 150 franchises across Australia. It was interesting Read More…

We live in a world where there are so many communication options there really is no excuse for not staying in touch. That said, I have noticed something that is Read More…

Mystery shoppers (or shadow shoppers) are used by more businesses every day to provide an independent evaluation of what the business is doing well and what it could be doing Read More…

This is good advice and again it is along the theme of becoming an excellent business observer. Whenever you find out about a really successful business, perhaps they have won Read More…

I had the pleasure of meeting Shivani, the author of “Passion at Work”, at a recent seminar I presented in Newcastle. I have been watching the SBS show, “Risking It Read More…

If you are going to let the fear of poverty govern your life, your reward will be that you will eat, but you will not live. George Bernard Shaw

Andrew Griffiths 7th book is released tomorrow, July 2, 2008. This book covers a range of business building tips in areas as diverse as marketing, customer service, managing cash, building Read More…

Just a quick note to say thank you to all of the people who braved the chilly weather to come along to my seminars this week in Sydney and Newcastle. Read More…

I am a strong believer that we are standing on the precipice of a new age that I like to think of as “The Customer Service Revolution”. It is time Read More…

If you don’t take some risks, you won’t get the chance to succeed. While you are trying, you are winning. The law of averages is on your side. The more Read More…

Branding is one of those words we hear a lot. ‘Developing a brand’, ‘building a brand’, ‘brand value’ and so on. Most people think branding is applicable only to large Read More…

I came across the following recently and I strongly believe and support the concept of embracing change, in every part of our lives. Sometimes it is a little uncomfortable, but Read More…

In recent years there has been a big increase in businesses that go directly to the customer and I believe that this trend will continue. We all tend to struggle Read More…

Andrew Griffiths has been invited to be one of the key presenters at this years ABA Conference in Melbourne on Tuesday June 17. The conference which is being held at Read More…

Treating your customers with respect is a theme that is repeated throughout this book and for very good reason. If you don’t treat your customers with the respect that they Read More…