In this video on Smallville, I ask business owners to start looking for ways where you can introduce ‘random acts of thank you’ into your business. The idea is to make them spontaneous, unstructured and of value to your customers. I’ve done this a lot over the years, and in reality, I think I get more out of it than my customers. But I really do genuinely appreciate and value them.
You can watch my video on Smallville by CLICKING HERE.