Does Your Customer Service Stop When You Get Busy?

Lousy service becomes the norm when a business gets busy. Does your customer service stop, when you’re under the pump?  We all get busy from time to time. The telephone Read More

Would Your Business Change if Your Customers UBER Rated You?

What if your customers UBER rated your business or service? Things would be a whole lot different very quickly I think.  For those of us who are regular UBER users, Read More

If your values and your ideal clients values don’t align – look out.

A question I ask often is “how well do you really know your customers?”. Surprisingly most business owners only have a vague understanding of who their existing customers and clients Read More

Stop Beating Yourself Up for Making Mistakes

Andrew and Bree discuss candidly how important it is not to be beating yourself up for making mistakes in your business. If you are not making mistakes you’re not trying Read More

Do You Really Know Why Your Customers Buy From You?

It’s an interesting question… There are a number of reasons why your customers might buy from you. The reality is it is important to know why they buy from you because often Read More

Measuring Progress In Your Business

It’s extremely important to measure progress in your small business. There are so many ways to measure progress, stand back and have a look at how far you have come Read More

Are You Making the Wrong Assumptions?

Making assumptions in business are dangerous, instead of always looking at the glass half empty change your way of thinking and create more opportunities. Start by challenging your own assumptions Read More

What to Do When Boredom Creeps Into Your Workplace

It doesn’t matter what you build, invent or sell; your business can’t move forward without people. Every business owner knows that keeping their team moving forward together in harmony means Read More

We Need to Get Better at ‘Random Acts of Thank You’

In this video on Smallville, I ask business owners to start looking for ways where you can introduce ‘random acts of thank you’ into your business. The idea is to Read More

Free E-Book: Are You Ready to Make Your Business Boom in 2017?

A number of our pretty darn awesome Smallville Contributors got together recently and decided that they would love to share their best ideas and strategies for making 2017 a great Read More

Have you checked out SMALLVILLE yet?

Well Smallville has been up and running for a few months now. We’ve got over 100 awesome Contributors, close to 500 articles and lots more helpful advice for Small Business Read More

(VIDEO) Are You Keeping Track of All Your Accomplishments?

Sometimes the simplest ideas are the most powerful. If you want a motivational tool that can inspire you when you need it most, start a success board. CLICK HERE TO Read More

Well we are one month into Smallville…

Well we are one month into Smallville today – and in the first month we have had almost 10,000 unique visitors and well over 30,000 page views, which is pretty Read More

Would you like to be a contributor to my new Small Business platform – SMALLVILLE?

Would you like to become a contributor to my new website – SMALLVILLE? This is a project I have been working on for some time and I am really excited Read More