Customers are an amazing source of information that can be really profitable. The problem is that most Read More…

  The last weekend of August will see the Tropical Writers Festival being held at the Shangri La Hotel in Cairns (August 30/31). A host of authors, across all genres Read More…

Dear Bloggees, You can see that my blog has had a revamp and my site is next in line for a makeover. My apologies for not posting any new blogs Read More…

Being proud of your business is an admirable quality and most customers will respond positively to the "proud business parent". Today’s business is often the end result of a lot Read More…

    I talk about coffee shops a lot. There are two reasons – the first is that I spend a lot of time scribbling notes furiously in coffee shops Read More…

Customer service is an issue that many businesses really struggle to get a handle on. For some people it is simply serving customers quickly and politely, but in reality it Read More…

Starting a club for your customers is an excellent way to maintain great service and also to collect information from your customers about what you are doing well and what Read More…

The first 30 seconds of any business interaction are best considered an interview. A customer will form many opinions in this initial interaction and it provided a limited window of Read More…

In businesses that are overly busy this point poses a challenge. In businesses not so busy, it is unforgivable. Over promising and under delivering is the best way to lose Read More…

Hi Andrew,

 Firstly congratulations on a fabulous new book. I had not read any of your other books but picked up 101 secrets to building a winning business in Melbourne Read More…

One of the great advantages that small businesses have over their large corporate cousins, is the ability to form relationships with their customers. In a big firm, people come and Read More…

I recently attended a presentation by Tom Potter, one of Australia’s leading entrepreneurs and the founder of Eagle Boys Pizza, a business with 150 franchises across Australia. It was interesting Read More…

We live in a world where there are so many communication options there really is no excuse for not staying in touch. That said, I have noticed something that is Read More…

Mystery shoppers (or shadow shoppers) are used by more businesses every day to provide an independent evaluation of what the business is doing well and what it could be doing Read More…

This is good advice and again it is along the theme of becoming an excellent business observer. Whenever you find out about a really successful business, perhaps they have won Read More…