One of the greatest risks any business faces is complacency. It’s such an easy trap to fall into, especially when business is not overly challenging. But the reality is that Read More…
Better Business
3 Ways to Connect More Meaningfully With Others
While we seem to be doing a whole lot of communicating, we seem to be struggling with connecting. I have no doubt that this is impacting our lives and our Read More…
Automation is Great, but Don’t Forget Some Humanisation
Right now everyone is big on automation. The aim being to find as many ways to automate our business, our communication, our sales process, our follow up, our accounts – Read More…
How Ethical is Your Auto-Renew Policy
Recently I had one of those experiences that most of us have endured, the ‘auto-renewal’ subscription appearing on our credit card statement with no warning. You know that service that Read More…
What Signs do you Need to Take More Notice of?
A few days ago I took a short break at a luxury five star resort on an exotic tropical Island. It was, as expected very nice, mainly because the Island Read More…
How to Give and Receive Feedback Without Destroying Souls
I have been helping a beautiful friend of mine set up a new business. She is a soloist, it’s her first business, she is 42 and incredibly brave. But some Read More…
A 5 Step Process to Help you Have Hard Conversations
If you are constantly feeling stressed out and angry because other people are letting you down it’s time to do something about it. Most of us will do anything to Read More…
Is Your Favorite Barista About to be Replaced by a Robot?
I heard about a robot barista that was being trialled by Melbourne cafe, Once Alike, just before Christmas. I assumed it was just a gimmick, and probably nothing more than Read More…
Do Your Customers Really Know What you do?
We live in a world that is obsessed with everything new. I don’t think there has ever been a time where consumers crave new as much as they do today. Read More…
How Consciously are you Growing Your Business?
When it comes to building a business, if you wake up one morning and you realize that you don’t like the business you’ve built, it’s probably because it was Read More…
Stop Looking for the Silver Bullet and do the Work
All too often I come across people with a specific business issue and rather than proactively trying to solve the problem, they are searching for the one silver bullet to Read More…
Don’t Waste Your Time Worrying About Money
There are two kinds of businesses–those that have had money problems and those that will have money worries. It is a simple fact of doing business that sooner or later Read More…
We’ve all Experienced “The Customer Complaint Loop of Lunacy
I’ve got a friend of mine who is in the “customer complaint loop of lunacy”, which is typical of larger companies. In this particular case, the culprit is Apple, a Read More…
Are you Being Lazy When you say ‘Thank You’ to Your Clients at Christmas?
Christmas is the time of year when we start to think about how best to say ‘thank you’ to our valued clients. How you say thank you will say a Read More…
Your Business Will Grow Faster When You Help Others Grow Theirs
We all want other people to promote our businesses and to refer customers to us but do we reciprocate and recommend our supporters’ businesses to our clients? Doing this often Read More…
Win one of my Bestselling Books
Every week I’m going to give away a copy of one of my bestselling books. All you need to do to go into the draw is put your details in the box below. If you win, it will appear in your mailbox. Simple as that.
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