25 January 2017

Why not Replace Your Customer Complaint Hotline with a Customer Compliment Hotline?

We are all familiar with customer complaint hotlines in their various forms – in many ways it admits a certain kind of defeat where we are saying “we are ready for you to complain about something”. In fact it looks like these businesses are so certain that people will complain that they have gone to great lengths to be ready for the complaints to come flowing in. CONTINUE READING.

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