03 August 2016

Maybe it’s Time to Put an Angry Customer in Front of Your Team

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Often as business owners we struggle to get the importance of customer service across to our team. It can feel like the minute we start talking service, people’s eyes glaze over and there can be a bit of a feeling of “we’ve heard it all before”. One way to overcome this is to invite two customers to come and talk to your team. READ MORE.

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