02 October 2015

Sometimes we all need to cut our customers some slack…



Screen Shot 2015-10-02 at 6.18.35 AMThis week on Inc.com I write about the cutting our customers some slack – based on a pretty crappy interaction that I saw in a Melbourne cafe last week. Customers are only human and from time to time they get it wrong. How about we learn to laugh at these times rather than beat them up. CHECK IT OUT.

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