13 August 2012

I love this You Tube clip about the broken guitar….

I am sure that most of you have heard about this, but just in case you haven’t, here is a great You Tube clip from a passenger who complained about his guitar getting broken by United Airlines baggage handlers. To date the clip has had 12.5 million views and Dave Carroll, now has a bestselling book and a career as a keynote speaker as a result of his experience.

Lots of lessons to be learned here, not sure which one I like the best – take better care of your customers, deal with complaints better, use social media to complain or how to make a new career out of a crappy experience. Love them all.

0 thoughts on “I love this You Tube clip about the broken guitar….”

Join The Discussion

Your email address will not be published. Required fields are marked *

Who's This Andrew Griffiths Guy?

Andrew Griffiths is Australia's #1 small business author with 12 best selling books now sold in over 60 countries. He's a writing and publishing expert, an international speaker and leading business advisor with over 20 years' experience. Andrew presents around the world and is considered an expert in entrepreneurship and an authority on building a profile. He is a thought leader through writing, publishing and speaking and is featured regularly in mainstream global media.

Find Out More About Andrew

Win one of my Bestselling Books

Every week I’m going to give away a copy of one of my bestselling books. All you need to do to go into the draw is put your details in the box below. If you win, it will appear in your mailbox. Simple as that.

Get Social

This Website is owned and operated by Andrew Griffiths Enterprises Pty Ltd as Trustee for the Andrew Griffiths Enterprises Trust

Web Design by Precedence