07 October 2010

The official list of “what bugs Australians the most?”

“It’s the simple things that companies often get so wrong. Australians
appreciate honesty and good service and our CHOICE report suggests that this is simply not happening. Australians feel cheated and deceived when companies are not up front about all of the costs involved in the service or product consumers are purchasing” comments CHOICE spokesperson, Brad Schmitt.

The top 32 things that annoy Australians include:

1. Hidden fees and costs
2. No refund/replacement for faulty products, despite being under warranty
3. Being on hold/not getting someone on the phone
4. Tailgating
5. No response to written or verbal complaints
6. People talking loudly on mobiles in an inappropriate area
7. Door-to-door salespeople/telemarketers
8. People coughing in an enclosed area without covering their mouth
9. Confusing broadband/phone price plans
10. Nonchalant customer service
11. Erroneous bills
12. Cigarette butts littering public areas
13. Unreliable internet
14. Poor advice from financial planners
15. Spam email
16. Late repair people
17. Noisy neighbours
18. Long queues/checkout lines
19. Companies only letting you pay by automatic deduction
20. Poor service from airlines
21. Shrunken products
22. Traffic jams
23. Very slow drivers
24. Purchase thwarted by “sorry, out of stock”
25. Not getting a parking space
26. Supermarket grocery prices
27. Forgetting passwords/PINs
28. Parking fines
29. Crying babies on planes
30. Programming new electronic products
31. Loyalty cards
32. Inaccurate weather forecasts

To access the full CHOICE report visit www.choice.com.au/annoying

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