Top Posts...

Imagine if Every Customer of Yours UBER Rated You?

21 June 2018|No Comments

For those of us who are regular UBER users, we are very familiar with the end of the journey rating. That moment where we have to decide how many stars Read More…

Check Out the Latest Episode of the Business Over Breakfast Podcast – Strategies to Providing Memorable Customer Experiences

30 May 2018|No Comments

Are your staff passionate about creating loyal customers for your business? Making a lasting impression on clients is important. One way to do this is to provide an outstanding customer Read More…

Fuelling Ambition Conference 2018

10 April 2018|No Comments

So, one of my speaking gigs in London in May will be to present on the “Power of Storytelling” at the Fuelling Ambition Conference. Such a wonderful honour (and very Read More…

Recent Posts...

We all Know About Up Selling – but Down Selling is Even More Important

No doubt you are well and truly familiar with the term ‘up selling’ but what is ‘down selling’ and why on earth would you want to do it? Well, it Read More…

02 May 2018|No Comments

Better Business

Let’s Show Corporations What Trust Really Means

Every time I open my social media feeds I see another story about corporate corruption and greed at the highest levels from iconic Australian brands. I’m feeling let down because Read More…

01 May 2018|No Comments

Better Business

Check Out the Latest Episode of the Business Over Breakfast Podcast – Working With Big Companies to Grow Your Small Business

Working with big clients can be a little daunting at times, but there’s a lot to learn from working with big companies. Bigger clients often come with bigger budgets, and Read More…

30 April 2018|No Comments

Podcast Episode

Resolve Issues Quickly Before They Get Out of Hand

At a difficult time in my marriage, my wife and I had fights that would last for days. Both of us would dish out the silent treatment, long after we Read More…

27 April 2018|No Comments

Better Business

Your Brand is More Important than Anything Else

Never before has our reputation been so vitally important and so vulnerable at the same time. I’ve spent so many years (and a lot of time and money) building my Read More…

26 April 2018|No Comments

Better Business

We Need to Remove as Many Obstacles as we can

I talk about coffee shops a lot. There are two reasons: the first is that I spend a lot of time scribbling notes in coffee shops, and the second is Read More…

20 April 2018|No Comments

Better Business

What Impact is Your Behavior Having on Your Business?

I was walking down the street the other day and as I crossed a driveway a car came speeding out, the driver didn’t slow down at all, missing me by Read More…

18 April 2018|No Comments

Better Business

Check Out the Latest Episode of the Business Over Breakfast Podcast – Overcoming the Obstacles That Block Good Decision-Making for Your Business

In business, you have to make a lot of decisions – Will I employ this person? Will I stop working with this partner? Should I introduce this new product? Is Read More…

17 April 2018|No Comments

Podcast Episode

10 Lessons Learned From 35 Years as an Entrepreneur

I was recently being interviewed by an online media platform regarding what I’d learned in 35 years as an entrepreneur.  It made me really stop and reflect on that question Read More…

13 April 2018|No Comments

Better Business

Are You Checking Your Email at 2am?

When was the last time you took a break from your business? Now I mean a real break, not just an hour here or an hour there? The kind of Read More…

11 April 2018|No Comments

Better Business

Check Out the Latest Episode of the Business Over Breakfast Podcast – Encouraging Kidpreneurs – The Next Generation of Business Owners

We’ve all been asked the question, ‘What do you want to be when you grow up?’ As a business owner, you can do your part to encourage kids to be Read More…

03 April 2018|No Comments

Podcast Episode

What I’ve Learned From Writing 300 Articles for Inc.

On Thursday I had the pleasure of writing my 300th article for Inc.com out of New York (one of the most highly visited and hugely respected entrepreneurial platforms on the Read More…

03 April 2018|No Comments

Better Business

How Can You Make Yourself More Valuable to Your Clients?

Are you spending a lot of time waiting for stalled projects to re-start so you can finish them and finally get clients to pay you?  Don’t worry you’re not alone. Read More…

28 March 2018|No Comments

Better Business

Business Rituals: The Real Battle Is Managing Ourselves

When it comes to doing business, it feels like we always have more things to squeeze into the average day. The demands on us as business owners continue to grow, our Read More…

27 March 2018|No Comments

Better Business

Plan for the Divorce not the Honeymoon

To me this is such an important consideration when it comes to doing business. And for the record, I’m by no means a pessimist, I’m just a realist who has Read More…

23 March 2018|No Comments

Better Business