Loose Lips Sink Ships and Sometimes Businesses

While I am always advocating the importance of building relationships in business, specifically building strong ones, there needs to be very clear boundaries established. In most business relationships there should Read More

It’s Your Business – Take Responsibility for Everything

A few years back I had a bit of trouble with the Taxation Office. I was behind in my businesses’ tax payments and I was struggling to find the money Read More

(Video) When You Travel for Business, How Do You Make the Most of It?

We both travel a great deal for work, so it’s important that we make the most of the time we have spare and use it efficiently. In fact, 2 hours Read More

Why Should you Bother Marketing When You are Already Swamped?

Most small businesses will come to a marketing crossroad at some stage. Why on earth should they be spending time and money marketing their business when they are already super Read More

Japanese Toilets Taught Me a Lot About Customer Service

After spending the last 10 days in Japan, I have absolutely no doubt that this is the most customer-centric culture in the world. In fact, I believe the word “customer” Read More

Episode 5 – How to Manage Money and Get to Grips with Numbers in Your Business

If you ever have problems managing the money and numbers side of your business then this episode of the Business over Breakfast Podcast is definitely for you. Knowing the costs, Read More

Don’t Assume Your “Lost” Customers Are Actually Gone for Good

For many businesses reconnecting with customers is somewhat awkward, especially if considerable time has elapsed. Often customers that are no longer visiting our business are simply classified as lost. The Read More

You Just Can’t Please Some People

We all encounter the occasional customer whom we simply cannot please, no matter how hard we try. These individuals can be soul destroying. I have had a couple of clients Read More

5 Ways to Build a Strong Team (Even When There’s No One on the Payroll)

When we work solo it’s easy to feel like we don’t have a team to support us. Sure, we have people who we contract to do work, various types of Read More

The 10 Most Common Reasons for Business Owner Burn Out

Running a business can certainly be challenging. Burnout is a real problem for business owners, especially as we all get busier, face more demands and try to develop the ever Read More