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Archive for October, 2008

What’s in it for me?

Thursday, October 30th, 2008

I have spent most of the day working on a Communication Strategy for a client of mine to help them overcome some internal challenges that have evolved. It has been a while since I sat down to write a document like this but as often seems the case, writing this plan reinforced an idea that I had not forgotten but one that I had let slip to the back of my mind. 

In this strategy I had to address every stakeholder that this business has to deal with and come up with a way to communicate the changes that are occuring in a way that perhaps lessens the initial panic that change tends to create. In doing this I came across some old notes of mine, reinforcing the value of answering the question – “what’s in it for me?”. 

Now whilst I don’t like this attitude, the reality is that this is where most people are very comfortable in the face of change. They want to know how the coming changes will affect them – they may be interested in how the changes will affect the business, the suppliers, the other staff etc, but generally, and understandably, their main focus will be on their own life.

Hence anyone who is a leader, or anyone who finds themselves having to have to communicate change to others, will really benefit from putting themselves in the other persons shoes and asking “what’s in this for me?”.

Once you do this you can tailor make your communication to actually answer that question. The challenge is that most leaders and communicators are too busy focusing on their “what’s in it for me?” instead of the people they are talking to – “whats in it for me?”. OK – terrible grammar and awful punctuation but you get the drift. 

This really does make the whole change process so much easier.  I actually call this concept “THE ME MYTH” and I am developing a book based around the benefits of empathy when used in business, relationships and personal growth and development. 

Are you in the communication business?

Wednesday, October 29th, 2008

I came across a very interesting book recently called “BRAIN RULES” by Dr John Medina. This is a fantastic publication for anyone who has to deal with other human beings. It provides a great insight into how we actually think and how to make your brain work a whole lot better. It isn’t a book filled with scientific jargon, as you will tell from the following book introduction. It is well worth taking a few moments to have a look at this. Clearly it is focused on anyway in the presenting game. I certainly found it very interesting and enlightening.

Enjoy!

Brain Rules for Presenters

View SlideShare presentation or Upload your own. (tags: reynolds garr)

How do you know if a project is feasible?

Tuesday, October 28th, 2008

This is an interesting question and one I get asked a lot. If you are considering starting a specific business or project, what is the best way to determine if it is feasible? Well I don’t know if this is the best way, but it has certainly helped me to avoid making some very big mistakes in the past.

Human nature seems intent on us only seeing big and bold upsides when it comes to thinking about new projects and ideas. Everything is going to be fabulous, we will get all of this business rushing in the door and it won’t cost that much to set it all up. I have seen it time and time again – and been caught wearing these “rose coloured glasses” many times before.

When presented with a set of figures, my standard response these days is to ask “will the venture stack up if you double how much everything will cost, halve how much income you think you will bring in and double the amount of time you think it will take to get it off the ground?”.

If the answer is yes, go for it. If the answer is no – run like the wind.

This creates a very honest picture or worse case scenario and generally, it is far more accurate than the initial set of figures. We tend to think that things will happen much fast than they do. We under estimate how much everything will cost (and the hidden expenses) and we are way too optimistic about how much revenue we will generate.

So I call this the “GRIFFITHS DUMB RULE OF THUMB” to planning pretty much any project. If it can stand up to this brutal treatment, then move to the next stage – make sure there is someone to buy whatever it is you are selling. But that is a topic for another post!

We send anything……..anywhere………

Friday, October 24th, 2008

Andrew Griffiths has been invited to present at the Pack and Send 2008 National Franchise Conference in Sydney on the 25th of October. Pack and Send is one of the leading franchise organisations in Australia. In fact in 2007 the group was named Franchise of Year.

Fast approaching 100 franschisees around the country and with an international expansion well and truly underway, it is very easy to why Pack and Send is so succesful, 

Founder of the group, Mr Michael Paul, strives to showcase the extent to which Pack and Send Franchisees will go above and beyond the call of duty. Pack and send state that they will send anything, anywhere and this is highlited in a publication produced internally called “NO LIMITS”. This booklet showcases some of the amazing lengths that the group will go to send a host of strange and unusual items around the country and the world. It illustrates the overwhelming drive of Pack and Send to be a truly exceptional organisation. 

If you are interested in franchising, visit Pack and Send and see how it is done. You can also request a copy of the “NO LIMITS” booklet.

Always be prepared for an opportunity

Wednesday, October 22nd, 2008

The potential for a new customer is always just around the corner. Astute business owners know this and they are always ready for action. To truly take advantage of any opportunity you need to be prepared. You need to keep a supply of business cards on you and a stock of promotional material or product samples handy and of course you need to be able to hand them out at the drop of a hat.

Most of all, you have to be ready to talk to someone about what it is you sell. Something that I have noticed over the years is that many business owners are outwardly shy when it comes to talking about their business. They are almost afraid of saying what they do. While humility is nice, it really isn’t a good strategy for building a business.

Look for any opportunity to promote your business and you will find plenty of them. Look at any chance encounter as an opportunity—who knows what will come out of it. I have made a surprising number of excellent contacts and long term customers from simply striking up a conversation with the person next to me on a plane (and no, I am not one of those weirdos that talks non stop on planes – hang on – maybe I am – oh my gawd).

If you are generally interested in other people, you will find they will reciprocate and be interested in you. I am not advocating you stalk people, just that you be prepared to tell people about your business and be prepared to give them more information. Don’t ever judge a book by its cover. The person sitting next to you, or standing a line with you could easily be your next big customer. Assume that they are, rather than assuming that they are not!

Interestingly, the starting point here is being able to say what it is you do in a way that grabs the other persons attention. A lot of people actually struggle with this part of the interaction. When asked what they do there is a kind of mumble with downcast eyes. I recommend you have a very clear statement in your mind: when asked what you do, stop, look the person in the eye and tell them boldly exactly what you can do for them.

This may sound dumb, but try doing a dry run in front of a mirror. Get excited, be energetic and most of all be passionate about your business. People want to do business with people who are passionate and energetic. Who wants to buy from the most miserable person in the street?