Thank you Enhance Plus Seminar attendees

Just a quick note to say thank you to all of the people who braved the chilly weather to come along to my seminars this week in Sydney and Newcastle. Read More

The future of customer service

I am a strong believer that we are standing on the precipice of a new age that I like to think of as “The Customer Service Revolution”. It is time Read More

Taking a risk is often your first step toward success

If you don’t take some risks, you won’t get the chance to succeed. While you are trying, you are winning. The law of averages is on your side. The more Read More

Consistency and the power of branding

Branding is one of those words we hear a lot. ‘Developing a brand’, ‘building a brand’, ‘brand value’ and so on. Most people think branding is applicable only to large Read More

Make change a positive part of your life.

I came across the following recently and I strongly believe and support the concept of embracing change, in every part of our lives. Sometimes it is a little uncomfortable, but Read More

Maybe it’s time to get mobile.

In recent years there has been a big increase in businesses that go directly to the customer and I believe that this trend will continue. We all tend to struggle Read More

Andrew Griffiths to present at 2008 Australian Booksellers Association National Conference

Andrew Griffiths has been invited to be one of the key presenters at this years ABA Conference in Melbourne on Tuesday June 17. The conference which is being held at Read More

Respect your customers

Treating your customers with respect is a theme that is repeated throughout this book and for very good reason. If you don’t treat your customers with the respect that they Read More

Success depends on using not opposing

The world is primarily constituted on the basis of harmony. Everything works in cooperation with something else. Personal relationships are the fertile soil from which all advancement, all success, all Read More

Spend time researching your industry online

Interestingly this is often an idea that is overlooked by business owners. It is a very good exercise to spend some time seeing how your industry operates in other countries. Read More

What to do when the sale stalls?

How many stalled sales do you have in your sales pipeline right now? You feel as though you have done everything right. You have connected well with your prospect, they Read More

Successful people make decisions

To control the outcome of anything, you control the action at the point of decision making. If you let others make decisions for you, you give up control. When you Read More