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Archive | June, 2008

Thank you Enhance Plus Seminar attendees

26. June 2008

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Just a quick note to say thank you to all of the people who braved the chilly weather to come along to my seminars this week in Sydney and Newcastle. We had a great turn out and I sincerely appreciate all of the wonderful feedback, comments and compliments regarding “How to Make Your Business [...]

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The future of customer service

25. June 2008

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I am a strong believer that we are standing on the precipice of a new age that I like to think of as “The Customer Service Revolution”. It is time where technology is influencing our lives more than at any other period in history, and in all likelihood, these changes have only just begun. The [...]

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Taking a risk is often your first step toward success

23. June 2008

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If you don’t take some risks, you won’t get the chance to succeed. While you are trying, you are winning. The law of averages is on your side. The more you try, the greater your chance of succeeding. Never get discouraged. Every wrong attempt is another step forward. People that make no mistakes usually don’t make anything. Make up your mind not [...]

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Consistency and the power of branding

22. June 2008

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Branding is one of those words we hear a lot. ‘Developing a brand’, ‘building a brand’, ‘brand value’ and so on. Most people think branding is applicable only to large corporations but it isn’t. It is equally important for small businesses. Any business can build a brand. Put simply this means when a consumer sees your [...]

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Make change a positive part of your life.

16. June 2008

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I came across the following recently and I strongly believe and support the concept of embracing change, in every part of our lives. Sometimes it is a little uncomfortable, but it is here to stay. Just as we have all had to learn how to use mobile phones (and SMS), and go online and programme [...]

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