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Archive for May, 2008

Marketing when times get tough…..

Friday, May 9th, 2008

There is no doubt that belts are being tightened not only in North Queensland but also throughout Australia. Interest rates have been steadily rising, petrol prices are at record levels and as result many day to day to goods are getting more expensive. In general there is less money flowing through the community.

Now, in times like this, business owners tend to feel the crunch. Clearly this depends on what business you are in, but when times get tough, it ultimately has to have an impact on all businesses.

What is important here is how you manage these tough times. Some business owners go into panic, some freeze in the spotlight and do nothing and some get proactive. Clearly the last option is the best, so how can you be proactive in your business at times like this?

Personally I think this is a great opportunity to refocus on your business. Many of us have been so ridiculously busy for the last four or five years, that there are huge piles of things that we have been putting off that we cannot get done. It’s a time to take a breath, to review what you are doing and to tidy up loose ends, finish the incompletes that are driving you crazy and think about where your business is heading.

In many cases we have forgotten what it feels like not to be franticly business. I certainly have and I have to say it feels wonderful to have a more manageable workload, to have time for myself and to have time to think rather than rushing to do.

We can get into a good headspace, which invites creativity and allows us to review our marketing. Unfortunately, when the economic belt tightens, most businesses cut back on marketing, whereas in reality, it is the time to spend more, but of course it all depends how much money we have available under the bed.

I see great marketing opportunities for any business that takes a proactive approach to marketing when the economic belt tightens a few notches. Here a few reasons why:

1.    As fewer businesses are advertising your advertising will stand out more.
2.    Advertising rates tend to get cheaper which means your marketing dollar goes further.
3.    You actually have the time to plan your marketing instead of reacting.
4.    If your customers are other businesses or business owners, they will have more time to listen to you ideas, pitches etc.
5.    Even though times are tough, the products and services that people need change – they don’t stop. So the opportunity here is change what we are offering to meet these new needs.
6.    Other suppliers such as printers, graphic designers and web developers will tend to be quieter and they may become more competitive costwise.

Use quiet times to make your business stand out from the crowd. If money is tight, spend more of your time talking to your customers and building stronger relationships, look for more of the opportunities that in the past you have been too busy to take advantage of, plan the future of your business, review your products and services and generally improve your business any way possible.

And last but certainly not least, it is also an excellent time to have a good long holiday that may be seriously overdue. I look at times like this as the perfect opportunity to refocus, recharge and revitalise yourself so that when the economy picks up again (which personally I don’t think will take long) you are fired up and ready to take advantage of it.

The very worst thing you can do when times get tough is nothing.

Focus on your future not on your past

Sunday, May 4th, 2008

Your future is a big adventure.
Prepare for your future don’t live in the past.
Savor your good memories,
use any bad ones as lessons in life.

Carve out a niche for yourself in your imagined future.
Think, feel and see yourself as successful.
To achieve any goal in life, you need to project your end result.
Think of the elation, the satisfaction, the joy you’ll feel.
Carry these ecstatic feelings with you every day
and they’ll bring your desired goals into view.

Sooner or later, you can win if you think you can.
The cards you are dealt in life
are less important than the way you play them.
Everyday you’re offered a new deal and new cards.

Success is in your future if you’re willing to work for it.

Is it time to bend over backwards for your customers?

Saturday, May 3rd, 2008

Have you ever been into a business where they seem to read your mind? Just as you think a thought there is someone standing beside you with the exact item that you were thinking about. Or as you stand looking at shelf upon shelf of products, a knight in shining armour comes to your rescue and hands you the exact product that you need, with a smile on his face and twinkle in his eye.

These businesses are excellent but unfortunately, they are few and far between. If a family enters a restaurant with small children there is every chance that they will need a little assistance, but time after time I see them struggling to get seated and they have to ask the staff for this and for that, like they are the first family to ever dine in this restaurant.

Smart customer service is all about being one step ahead of your customers. Knowing the customer that well that you can meet their expectations without them even having to have to tell you what their expectations are.

Rather than waiting for the customer to make their requests try to think one step ahead of the customer as often as you can. If they have a lot of packages ask them if they would like them delivered or if they would like help taking them out to their car. If the customer is moving house and you are the removalists offer to give the customer a printed inventory of their products for the insurance company or offer to call the customers the day before the furniture will arrive.

If you run a clothing shop and a customer buys some clothes that will need modification offer to have the modifications done before the customers asks if you can do it.

Wherever possible try to predict your customers needs and make suggestions or recommendations that will prove useful to the customers.

101 Ways to Build a Successful Network Marketing Business now available as an ebook

Friday, May 2nd, 2008

The concept of network marketing is sound: build relationships with like-minded people and sell quality products and services within this network. Some people make amazingly high incomes from their network marketing businesses, but others fall by the wayside. Why do some fail while others prosper?

101 Ways to Build a Successful Network Marketing Business gives smart, practical tips on how to succeed at network marketing. It explains simple and commonsense ways to treat any network marketing business like a mainstream business. By taking away the mystery, it shows you how to turn every venture into a success.

101 Ways to Build a Successful Network Marketing Business is now available as an ebook from the leading supplier of ebooks – www.ebooks.com. To find out more please follow this link – visit www.ebooks.com

Look for promotional opportunities outside of the normal

Thursday, May 1st, 2008

Trying to decide how to get involved in your community can be quite challenging as there are so many opportunities, however, there are always some opportunities that are a little less obvious but equally worthy.

A while back I used to work for a bus company operating specialist tours. One day I read in the paper that the local blood bank was having trouble getting office workers to donate blood. A little research soon showed that the main cause was the time it took for the workers to leave the office, have some lunch, get to the blood bank, donate and then get back to work. It just took too long.

So we offered to put on a special bus service where the workers could eat their lunch on the way to the blood bank. We guaranteed to have them back at work within an hour and in a short amount of time we had built up a regular following of donors. The bus service was free and the blood bank had a very noticeable increase in donations when the service was running.

WHAT CAN YOU DO TODAY? Look for problems in the community and see if you can offer a solution. It may not be as big and bold as some community based projects but to the people involved it is equally as important. Plus it is a very rewarding experience to be able to solve a problem by yourself. Read the newspapers, listen to the news and look for problems and see what your business could do to help provide a solution.