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Archive | February, 2008

Does your business look and feel tired?

29. February 2008

1 Comment


This customer service tip is very interesting. Over time any business can deteriorate, often without the business owners or managers being aware. Whenever you go to the same place day after day, changes occur but they are less obvious than if they occurred overnight. It is like looking at a photograph of yourself now and [...]

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Stop speaking double Dutch

27. February 2008

0 Comments


We live in an age where new words are invented by the minute. Techno jargon is commonplace in many industries and at times it is almost like learning a new language. Not a day would go by when I haven’t heard some new term that I need interpreted. It is also the age of the acronym, [...]

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Patience is a virtue when it comes to customers

25. February 2008

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It can be very embarrassing for a customer to go into a business and ask for a specific product or service that they may not know a lot about. A smart and professional business will take the time to explain important issues regarding the proposed purchase and make the customer feel good about it and [...]

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Nurture the mind, the body and the soul.

25. February 2008

2 Comments


At conferences and seminars I often get asked by people what is the one single best thing they can do to build their business and to make it more successful? My advice is very simple – have a holiday. In fact I give this advice so often I am thinking about opening up a travel [...]

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Make a list of the words that describe your life now and how you would like it to be.

25. February 2008

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From my own experience, those people who are positive and energetic about life and their business, are always much happier and more balance. If you listen closely to what they say, you will see that their words reflect their thoughts and that is the key. Recently I was having a massage to relieve pain from holding [...]

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