An old accountant of mine introduced me to an idea which I believe has merit for many other types of businesses. He explained that due to a general tightening up Read More…

Another common mistake with many small businesses is that they try too hard to offer too many services and products. Over the years they end up doing so many different Read More…

Running your own business can certainly be challenging. Over time the responsibilities grow and the average business owner can start to feel a little overwhelmed. If you are struggling to Read More…

Just a quick note to say thank you to the hundreds of travel agents that came to my seminar at the recent Jetset Travelworld Group National Conference on the Gold Read More…

I am a strong believer that we are standing on the precipice of a new age that I like to think of as “The Customer Service Revolution”. It is time Read More…

One of the best ways that I have found to be remembered and to generate business is to deliver food. I used to have a job that required me to Read More…

We all make mistakes from time to time. When it comes to running a business, these mistakes can lead to a customer complaint. In this blog I would like to Read More…

Do you know exactly (and I do mean exactly) how much it costs to run your business? If you don’t, relax – most business owners don’t. Most have a rough Read More…

Business experience is about making mistakes. I know that I have made far more than my fair share of mistakes, but as the years go by I am getting a Read More…

Franchising is the most successful and proven method of expansion and growth for good businesses in Australia. Not only do franchisees contribute most of the start up costs necessary to Read More…

Most of what I write about focuses on the world of small business. It is what I do and what I am passionate about. Interestingly enough, most of my clients Read More…

I spent two days this week doing an introductory course in HOS – Human Operating Systems. I have been meaning to do it for a few years and I have Read More…

We have all heard that for many people the thought of a slow and painful death is preferable to having to stand in front of a crowd and give a Read More…