Does your business have CSP (Customer Service Passion)?

Some businesses have it and some businesses don’t – a passion for customer service is one of the foundations of a truly successful business. It is hard to say where Read More

People choose to believe what they want

An interesting thing has been happening to me of late. I do a lot of keynote presenting around Australia and now internationally, and many of my presentations start with some Read More

Can you generate more income with a only a little extra effort?

An old accountant of mine introduced me to an idea which I believe has merit for many other types of businesses. He explained that due to a general tightening up Read More

Be a specialist not a generalist

Another common mistake with many small businesses is that they try too hard to offer too many services and products. Over the years they end up doing so many different Read More

Trying to find a little balance in your life?

Running your own business can certainly be challenging. Over time the responsibilities grow and the average business owner can start to feel a little overwhelmed. If you are struggling to Read More

Thank you to everyone at the Jetset Travelworld Group

Just a quick note to say thank you to the hundreds of travel agents that came to my seminar at the recent Jetset Travelworld Group National Conference on the Gold Read More

Like it or not the revolution is here

I am a strong believer that we are standing on the precipice of a new age that I like to think of as “The Customer Service Revolution”. It is time Read More

Use food to build your business

One of the best ways that I have found to be remembered and to generate business is to deliver food. I used to have a job that required me to Read More