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Archive | March, 2007

Does your business have CSP (Customer Service Passion)?

28. March 2007

1 Comment


Some businesses have it and some businesses don’t - a passion for customer service is one of the foundations of a truly successful business. It is hard to say where it comes from, or how you maintain and develop your own CSP, but without passion and commitment to customer service everything else just seems to [...]

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People choose to believe what they want

24. March 2007

2 Comments


An interesting thing has been happening to me of late. I do a lot of keynote presenting around Australia and now internationally, and many of my presentations start with some background on my history and childhood, where I have come from to get to where I am today. Basically my life did start out a little [...]

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Can you generate more income with a only a little extra effort?

21. March 2007

0 Comments


An old accountant of mine introduced me to an idea which I believe has merit for many other types of businesses. He explained that due to a general tightening up by the taxation department a proportion of his clients were audited every year. It wasn’t anything out of the ordinary it was just the way [...]

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Be a specialist not a generalist

17. March 2007

0 Comments


Another common mistake with many small businesses is that they try too hard to offer too many services and products. Over the years they end up doing so many different things that they get confused and they lose focus. I hate to think how their customers must feel. I spend a lot of time trying to [...]

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Trying to find a little balance in your life?

15. March 2007

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Running your own business can certainly be challenging. Over time the responsibilities grow and the average business owner can start to feel a little overwhelmed. If you are struggling to find balance in your life, Andrew Griffiths latest title in the hugely popular 101 series is certain to help. 101 Ways to Have a Business [...]

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