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Archive | December, 2006

Are you thinking about buying a business?

7. December 2006

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I bought my first business for $22,500. The asking price was $25,000 and I negotiated the price down to $22,500. The owner agreed and I went to the bank and borrowed the money. The cheque was handed over and all of a sudden I was running my own dive shop and I have to say, [...]

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What exactly is customer service?

7. December 2006

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Defining customer service is both simple and complicated in the same breath. I think that any interaction with a customer is a form of customer service. There are of course the traditional forms of contact such as a telephone enquiry, an over the counter sale, a letter or a meeting but there are many others [...]

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We are not alone

7. December 2006

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In the course of my daily working life I get to meet a lot of business owners from virtually every industry imaginable. These people are from big corporations and small, one person businesses alike. What constantly amazes me is the feeling of isolation that many of these business owners can feel. They often beat themselves [...]

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The little things

7. December 2006

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I find it interesting how most of the time it’s the little things that a business does that makes it memorable not the big things. The problem is that over time, we all get a little selective vision and start to gloss over so much of what we do on a day to day basis, [...]

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Lay down with dogs and you get up with fleas

7. December 2006

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There is absolutely no doubt in my mind that one of the true principles of succeeding in whatever it is you do, is to surround yourself with positive, motivated and like minded people. This doesn’t happen by accident, it requires a very clear desire to achieve your goals, regardless of what they may be and [...]

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