Andrew Griffiths Blog

Business Building Advice from Australia's Most Successful Small Business Author

Archive for the ‘Marketing’ Category

If you want the key to success when it comes to marketing any business read this…

Friday, January 23rd, 2009

Here is yet another thought provoking presentation that states the future of advertising is non existent. It shows the importance of marketing, but more importantly the importance of making a product or service so good, so functional, so cool and so smart that people will rave about it and create wide spread word of mouth for your business. Consumer to consumer marketing is without doubt the future. If people aren’t saying good things about your business, your products or your services - you are in BIG trouble. Imagine how easy it becomes to grow a business that markets itself??? I think any business can achieve this dream.

 

 

Marketing when times get tough…..

Friday, May 9th, 2008

There is no doubt that belts are being tightened not only in North Queensland but also throughout Australia. Interest rates have been steadily rising, petrol prices are at record levels and as result many day to day to goods are getting more expensive. In general there is less money flowing through the community.

Now, in times like this, business owners tend to feel the crunch. Clearly this depends on what business you are in, but when times get tough, it ultimately has to have an impact on all businesses.

What is important here is how you manage these tough times. Some business owners go into panic, some freeze in the spotlight and do nothing and some get proactive. Clearly the last option is the best, so how can you be proactive in your business at times like this?

Personally I think this is a great opportunity to refocus on your business. Many of us have been so ridiculously busy for the last four or five years, that there are huge piles of things that we have been putting off that we cannot get done. It’s a time to take a breath, to review what you are doing and to tidy up loose ends, finish the incompletes that are driving you crazy and think about where your business is heading.

In many cases we have forgotten what it feels like not to be franticly business. I certainly have and I have to say it feels wonderful to have a more manageable workload, to have time for myself and to have time to think rather than rushing to do.

We can get into a good headspace, which invites creativity and allows us to review our marketing. Unfortunately, when the economic belt tightens, most businesses cut back on marketing, whereas in reality, it is the time to spend more, but of course it all depends how much money we have available under the bed.

I see great marketing opportunities for any business that takes a proactive approach to marketing when the economic belt tightens a few notches. Here a few reasons why:

1.    As fewer businesses are advertising your advertising will stand out more.
2.    Advertising rates tend to get cheaper which means your marketing dollar goes further.
3.    You actually have the time to plan your marketing instead of reacting.
4.    If your customers are other businesses or business owners, they will have more time to listen to you ideas, pitches etc.
5.    Even though times are tough, the products and services that people need change – they don’t stop. So the opportunity here is change what we are offering to meet these new needs.
6.    Other suppliers such as printers, graphic designers and web developers will tend to be quieter and they may become more competitive costwise.

Use quiet times to make your business stand out from the crowd. If money is tight, spend more of your time talking to your customers and building stronger relationships, look for more of the opportunities that in the past you have been too busy to take advantage of, plan the future of your business, review your products and services and generally improve your business any way possible.

And last but certainly not least, it is also an excellent time to have a good long holiday that may be seriously overdue. I look at times like this as the perfect opportunity to refocus, recharge and revitalise yourself so that when the economy picks up again (which personally I don’t think will take long) you are fired up and ready to take advantage of it.

The very worst thing you can do when times get tough is nothing.

The marketing you do today will grow your business tomorrow

Sunday, February 4th, 2007

Many business owners stop marketing when their business gets busy. Then when their current workload eases they start marketing again. This stop start approach to marketing is not ideal and makes it much harder to build a business in a systematic and planned manner.

The best approach to marketing is to be consistent. Always have some marketing taking place even if you are already very busy. For some people this is a hard concept to put into practise. I use the momentum principle when it comes to marketing. Getting it going takes a lot of effort and it takes a while for the results to pay off. To keep it going doesn’t take as much energy. If you have stop/start marketing you ultimately need to put more time, energy and money into it to get the results you need.

When planning your marketing you are not planning for today your are planning for tomorrow. Personally I like to know that I always have about ten proposals being considered by clients at any one time as this means that my businesses work load for the coming month will be on track with my forecasts. If I have more proposals pending I know that I am in for a very busy month and I can sub contract some extra help to accommodate it. If I have less than ten proposals I know that I have to get out and look for some more projects.

Take a longer term, more consistent approach to marketing your business and you will smooth out a lot of the peaks and troughs that cause all kinds of problems with cash flow and staffing. Your business workload will become more manageable and you will feel more in control of your business.

WHAT CAN YOU DO TODAY? Think about your own marketing. Do you tend to stop/start marketing? If you do, start to think more long term about your marketing. The work you do today will get you customers tomorrow. A change in philosophy towards your marketing is the first step in the end of the stop/start marketing cycle.

Most people simply don’t spend time marketing their business.

Tuesday, January 16th, 2007

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Everyone knows that marketing is really important but the biggest battle for most small business owners is finding the time.

Successful businesses are normally good marketers. They know it is important and they make sure that they devote enough time to marketing their business regularly. This is the key to their success, not the amount of money they spend.

Marketing needs to become as important as opening the doors in the morning. It needs the same attention as paying your bills or collecting money from your customers because it determines the long term success of your business. But because it is less tangible and generally less demanding (if you don’t do your marketing no one rings and chases you) it is easy to put off to another day. Another factor is the average business owner doesn’t really know how to market - they are good at what they do - not at marketing, which is logical.

But you can learn how to market, you can use your network of business associates and mentors to learn. If you ask people they will normally be very forthcoming in telling you what works for them.

There are plenty of good courses that offer simple marketing skills for all levels of business experience or else you can pay for a marketing consultant to teach you. Regardless of how you improve your skills, the point is that you need to commit time to marketing.

In your diary and weekly schedule, there should be blocks of time marked out where you focus on nothing but marketing your business. How much time is up to you. The more time you spend marketing the greater the results will tend to be but if you spend all of your time marketing and no time running your business the end result could be lots of new customers who leave because the business is poorly run. Clearly it depends on the size of your business and your support staff.

WHAT CAN YOU DO TODAY? Go through your diary and block out time for the next month to spend on marketing your business. You determine how much time but it must be adhered to. If you are not sure where to start, read a book that tells you how to market. Set up your files so that all of your material is at your fingertips. Meet with your business associates and mentors to get their advice and recommendations, but start it today.

What exactly does a marketing company do?

Thursday, December 7th, 2006

This is a question that I get asked a lot and to try and come up with a simple answer is often difficult. The best way that I can describe the role of a marketing company is to say that it is a business that helps other businesses to grow.

Having worked on many marketing projects for a very diverse range of clients over the past ten years I have come across a lot of very good and very ordinary marketing consultants. A good marketing consultant (or marketing company) will have a balanced mix of technical know how and practical experience. They will know a region inside out and they will have the experience to know what will work for a particular business and what will not. They will market the business as if it was their own and they will have a proven track record of businesses that they have helped to grow.

Some of the main ways that a good marketing company can help a business to grow includes:

Develop marketing strategies
This involves determining exactly where a business wants to be in a say 3-5 years and developing a strategy that will help the business to get there. Marketing strategies need to be tailor made for each individual business simply because every business is different. A marketing strategy should be a simple document, produced in a manner that will enable the business owners or manager to implement the recommendations themselves if they choose.

From my own experience, a good marketing strategy encompasses a wide range of subjects included identifying a business’ current strengths, weaknesses, opportunities and threats. It makes recommendations on the business’ promotional material, advertising, corporate image, public relations activity, internet strategy and levels of customer service.

Trouble shooting
Many businesses find themselves in financial trouble due to a lack of customers. One prime example of this is retail – we have more shops now than ever before and there are more on the way. A marketing company can identify why a business is losing its share of customers and make recommendations to correct the problem.

Training
Understanding marketing, advertising, public relations and the media is a difficult task. They are specialised industries that all business owners need to know a little about. I have found that in recent years more businesses are looking for specialist training in these areas so that they can take more control of the future growth of their business.

Because of this, experienced marketing consultants are sought after to pass on some of their skills and knowledge.

Mentoring
Many businesses look for marketing companies to assist them in the growth of their business in an ongoing capacity. The marketing company may develop a strategic marketing plan and then work with the business to implement the plan over a period of time. In my business we have many clients that we have been working with for years in the capacity of a marketing mentor.

A good marketing company will develop a long and loyal list of clients. It will grow by word of mouth advertising and referrals from satisfied customers and it will produce results. In fact one of the best ways to decide on which marketing company to use is to ask for a list of customers that can be contacted as referees to verify the ability of the marketing company to produce results and to deliver what they promise.

More and more businesses are using the services of a marketing company to help their businesses to grow. The costs associated with using this service is normally far outweighed by the results achieved and if the marketing company is any good, it will be the beginning of a long and beneficial relationship for both parties.