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Archive for the ‘Having a business & a life’ Category

Make your business work for you not the other way around…

Wednesday, November 2nd, 2011

Often we end up working within a schedule that suits everyone else but ourselves. It doesn’t have to be that way. Some people work better in the morning than in the afternoon, while others are the opposite. Some people like to exercise in the middle of the day and by taking a couple of hours off to go to the gym they are much more productive. The key here is that it is better to work in the manner that suits you than try to fit your life in around your work. Often all it takes is a change in mindset.

Many of my clients plan their trading hours and the days they work around their lifestyle. It is very empowering to do this. The counterargument for many people is that they have to be open for their customers—and yes, this is very relevant for some businesses, but not for all. And even if your business has to be open at certain hours, do you have to be there at those times?

A big part of this tip is about letting go of perceptions. Many business owners live in a state of near terror over changing anything to do with their customers. They don’t want to change the business name or the logo or the brand, or the hours the business is open, or the products or services being offered. But while I am an advocate of consistency when it comes to delivering a product or service, customers are much more open to change than most business owners think. In fact, they like it—because it shows that the business is getting better.

Think about it for a moment. If you are working like a dog and you’re exhausted, lacking in enthusiasm and not really having a jolly time, do you think that your customers can’t see or feel this? If you change the way you work so that it suits your lifestyle and needs better, you will be much more energetic and engaging at work, and your customers will get a far better level of service and a more enjoyable experience. You simply need to be brave enough to do it.

The first step in the process is analysing how you actually like to work. If you aren’t a morning person (whatever that means), then arrange your business so you don’t have to be there in the morning. If you find it hard to get anything done at work because you are constantly being distracted by the demands of staff, suppliers and others, work from home one day each week and give clear instructions on who can contact you and for what. I have found I get more done in one day at home than I do for the rest of the week at work. It is amazing.

The traditional way of doing business is often not applicable in the modern world. Set up your business to suit you. If you are contemplating going into business for yourself, think about this long and hard before you make your move. Buy or start a business that suits the way you want to live. If you are a night person don’t buy a milk run. If you are a recovering alcoholic it probably isn’t a good idea to buy a nightclub. If you are afraid of sharks don’t become a commercial diver. You get the drift, as silly as my examples might be. Make your business work for you, rather than you work for it.

Today we caught a snake in a crab pot

Sunday, April 10th, 2011

Well life in the tropics is never dull. With the first bit of sunshine for months, it seemed like a good time to do a bit of work in the garden. The garden shed hasn’t been open for a while and it is a bit of a mess in there. I had to pull a crab pot out of the way to get to the lawnmower – and I got a bit of a surprise when something in the crab pot started to hiss. That’s when I realised there was a big snake coiled up inside the pot and he wasn’t happy about me waking him up.

Now when you have a little pooch, that is the perfect sized snack for a 7 foot python, the reptile simply has to go. So a quick call to the one and only Dave Walton, resident snake catcher and before you know it, operation “snake begone” was underway.

When Dave arrived and starting pulling the crab pot out of the shed it soon became clear that the snake was well and truly caught in the mesh – so he had to cut it out. The operation was a success, the slippery python has been released (at least 10km away we are told), the pooch looks very relieved and the crab pot has survived to catch crabs another day.

Yep, life in the tropics.

 

Lighten up, it’s only business.

Saturday, October 10th, 2009

When you write a book called “101 Ways to Have a Business and a Life” you get asked a lot of strange questions and you encounter a lot of people who want to know the meaning of life, or at least the number one most important thing they need to do to get their life back into some kind of balance.

Well for me it is an easy one to answer and I base my answer on my observations of literally thousands of small businesses globally. Those business owners who can laugh and have fun always seem to have the most balanced lives and, as a by product, they seem to do much better financially than their sour faced counterparts.

I like to quote Confucius at a time like this – “a man without a smile should never open a shop”. In reality I think most of us need to lighten up, because after all, it is only business.

Being considered to be professional is a goal that the vast majority of business owners strive for and rightly so. Our customers expect professionalism and for a business that can’t deliver, look out. But what exactly is professionalism?

I believe many business owners don’t allow fun into their workplace because they feel it’s being unprofessional and their customers won’t like it or it will somehow lessen the perception that their customers have of them and the services they provide or the products they sell.

I completely disagree with this concept and say right here and now, that one of the keys to building a dynamic and successful business is to have a workplace that actively encourages people to have a good time. And by people I mean staff, customers, suppliers, cleaners, whoever have any interaction with this business.

Think back to the last time you visited a business where it seemed like everyone was having a way too much fun. Did you think that what they delivered was any less professional because they were joking around and enjoying themselves? I doubt it. If you haven’t read the book “Fish Tales” grab it today. It is an amazing story of a retail fishmonger business in Seattle that has become internationally renowned for developing a philosophy on building successful businesses based on creating an energetic, dynamic, fun filled workplace.

I know of a legal firm that has lawyer jokes on their message on hold telephone system. They are very successful. Their clients love them, they deliver exceptional service and they get results. Their advertising is fun and they enjoy laughing at themselves and the legal profession as a whole. Does this make them less professional? Not in my eyes, certainly not in the eyes of their clients and I would hazard a guess and say not in the eyes of their bank manager.

Surely customers would much rather be around an environment where the people they are doing business with are having a good time? Where everyone is quick to smile, light hearted and clearly in a good mood. Surely staff would want to work for a company that has a reputation as a place where people enjoy going to work.

Welcome fun back into your working life, encourage it, enjoy it, spread it around but define the boundaries so that everyone knows what is OK and what is not. Try it in little steps first and start to notice how you customers respond. I have no doubt that you will be surprised by their reaction.


NETT MAGAZINE – Fifth edition hits the streets

Friday, April 25th, 2008


Nurture the mind, the body and the soul.

Monday, February 25th, 2008

At conferences and seminars I often get asked by people what is the one single best thing they can do to build their business and to make it more successful? My advice is very simple – have a holiday. In fact I give this advice so often I am thinking about opening up a travel agency! From my experience and my observation, to have a truly successful business, you need to work more on yourself and less on the business.

If you are stressed out, exhausted, unwell, worried and totally out of control, how can you possibly build a successful and dynamic business and if by some chance you do, what price will you have paid for it?

I did a major turn around in my life. I got active, I lost 50kgs, I took better care of myself by eating better, doing yoga, working sensible hours and generally put my health and wellbeing ahead of my business. The end results? I became a much happier person, my business became much more successful and I started to get a lot more enjoyment out of life. All I needed was the right motivation to make the necessary changes.

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