Maybe it’s time to get mobile.

In recent years there has been a big increase in businesses that go directly to the customer and I believe that this trend will continue. We all tend to struggle with time and any business that can save you time, will definitely be considered a customer service leader. Are there ways that your business could [...]

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Respect your customers

Treating your customers with respect is a theme that is repeated throughout this book and for very good reason. If you don’t treat your customers with the respect that they deserve they will go elsewhere. From a business owners point of view this can be financially devastating. It is important for staff members to realise [...]

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Cleanliness is next to profitability

There is nothing worse than going into a business that is dirty. Of course it is hard to keep some businesses spotless but there is a difference between being filthy and being messy in the course of doing your work. Whilst it would be nice to walk into a engineering factory where the floor and [...]

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Is it time to bend over backwards for your customers?

Have you ever been into a business where they seem to read your mind? Just as you think a thought there is someone standing beside you with the exact item that you were thinking about. Or as you stand looking at shelf upon shelf of products, a knight in shining armour comes to your rescue [...]

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Always look the part

Looks are important. In training seminars I have this conversation with many people who argue that doing a good job is more important than looking impressive. Whilst I agree with this in principle, I do feel that customers have a greater sense of confidence if you look the part. Going into a shop or restaurant [...]

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