If you want to succeed in business, you have to grow and develop your number one asset — yourself.
Andrew Griffiths
The Business Bullet
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One of the great advantages that small businesses have over their large corporate cousins, is the ability to form relationships with their customers. In a big firm, people come and people go, accounts are passed around the business, when customers call they rarely speak to the same person twice. Small businesses have a much greater [...]
Continue reading...19. July 2008
I recently attended a presentation by Tom Potter, one of Australia’s leading entrepreneurs and the founder of Eagle Boys Pizza, a business with 150 franchises across Australia. It was interesting to note that Mr Potter still takes the time to physically work behind the counter in many of the Eagle Boys Pizza franchises he visits. [...]
Continue reading...13. July 2008
Mystery shoppers (or shadow shoppers) are used by more businesses every day to provide an independent evaluation of what the business is doing well and what it could be doing better. They are not witch hunts trying to find the underachieving employee who can then be thrown to the wolves. They are mechanisms for giving [...]
Continue reading...25. June 2008
I am a strong believer that we are standing on the precipice of a new age that I like to think of as “The Customer Service Revolution”. It is time where technology is influencing our lives more than at any other period in history, and in all likelihood, these changes have only just begun. The [...]
Continue reading...15. June 2008
In recent years there has been a big increase in businesses that go directly to the customer and I believe that this trend will continue. We all tend to struggle with time and any business that can save you time, will definitely be considered a customer service leader. Are there ways that your business could [...]
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20. July 2008
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