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	<title>The Andrew Griffiths Blog &#187; Customer Service</title>
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	<link>http://www.andrewgriffithsblog.com</link>
	<description>Idea, tips and hints on building an extraordinary business from Andrew Griffiths - Internationally acclaimed author, presenter and small business guru.</description>
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		<title>The basics are no longer basic, so lets start at the beginning</title>
		<link>http://www.andrewgriffithsblog.com/1290/the-basics-are-no-longer-basic-so-lets-start-at-the-beginning/</link>
		<comments>http://www.andrewgriffithsblog.com/1290/the-basics-are-no-longer-basic-so-lets-start-at-the-beginning/#comments</comments>
		<pubDate>Wed, 09 Jun 2010 20:15:46 +0000</pubDate>
		<dc:creator>Andrew Griffiths</dc:creator>
				<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.andrewgriffithsblog.com/?p=1290</guid>
		<description><![CDATA[I often hear people talking about the basics of customer service, almost in a way that assumes that everybody knows them. From my experience, very few people are really aware of the basics of customer service and, like virtually every business skill, they need to be taught.
You might feel a little bit embarrassed about telling [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Managing Expectations &#8211;  master this and your business will never look back.</title>
		<link>http://www.andrewgriffithsblog.com/860/managing-expectations-master-this-and-your-business-will-never-look-back/</link>
		<comments>http://www.andrewgriffithsblog.com/860/managing-expectations-master-this-and-your-business-will-never-look-back/#comments</comments>
		<pubDate>Wed, 18 Nov 2009 07:35:16 +0000</pubDate>
		<dc:creator>Andrew Griffiths</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Growing Your Business]]></category>

		<guid isPermaLink="false">http://www.andrewgriffithsblog.com/?p=860</guid>
		<description><![CDATA[
If you want to build a hugely successful business, one that has customers rushing in the door, regardless of what industry you’re in, you absolutely, positively have to learn the power of managing expectations.
In the modern business climate customers have become incredibly demanding. I know I certainly have and the reason is that we all [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Without customers you don&#8217;t have a business</title>
		<link>http://www.andrewgriffithsblog.com/613/without-customers-you-dont-have-a-business/</link>
		<comments>http://www.andrewgriffithsblog.com/613/without-customers-you-dont-have-a-business/#comments</comments>
		<pubDate>Fri, 13 Feb 2009 10:22:20 +0000</pubDate>
		<dc:creator>Andrew Griffiths</dc:creator>
				<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.andrewgriffithsblog.com/?p=613</guid>
		<description><![CDATA[A business that is not absolutely committed to its customers is one that is going to get into big trouble somewhere down the line. When times get tough and the customers start to question their relationship with the business, the strength or fragility of this bond will soon become apparent.
When we start our businesses we [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Don’t lose a good customer over a few cents</title>
		<link>http://www.andrewgriffithsblog.com/603/don%e2%80%99t-lose-a-good-customer-over-a-few-cents/</link>
		<comments>http://www.andrewgriffithsblog.com/603/don%e2%80%99t-lose-a-good-customer-over-a-few-cents/#comments</comments>
		<pubDate>Tue, 13 Jan 2009 20:50:11 +0000</pubDate>
		<dc:creator>Andrew Griffiths</dc:creator>
				<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.andrewgriffithsblog.com/?p=603</guid>
		<description><![CDATA[
Losing a customer over a few cents is such a waste that it is hard to believe that it happens. Unfortunately it does happen, and it happens a lot. When running your own business so much time is spent trying to attract new customers that you need to be certain that your not losing customers [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>What is the best Christmas gift to give your customers?</title>
		<link>http://www.andrewgriffithsblog.com/597/what-is-the-best-christmas-gift-to-give-your-customers/</link>
		<comments>http://www.andrewgriffithsblog.com/597/what-is-the-best-christmas-gift-to-give-your-customers/#comments</comments>
		<pubDate>Sat, 20 Dec 2008 00:27:00 +0000</pubDate>
		<dc:creator>Andrew Griffiths</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Growing Your Business]]></category>

		<guid isPermaLink="false">http://www.andrewgriffithsblog.com/?p=597</guid>
		<description><![CDATA[
Well it&#8217;s that time of year where we are getting inundated with bottles of plonk, chocolates, Christmas cards (in my case books and Christmas puddings), and all other types of bribes and presents and I think are wonderful. There is nothing better than the feeling that the year is starting to wind down, people are [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Be proud of your business</title>
		<link>http://www.andrewgriffithsblog.com/311/be-proud-of-your-business/</link>
		<comments>http://www.andrewgriffithsblog.com/311/be-proud-of-your-business/#comments</comments>
		<pubDate>Tue, 12 Aug 2008 18:54:01 +0000</pubDate>
		<dc:creator>Andrew Griffiths</dc:creator>
				<category><![CDATA[Business Advice]]></category>
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://andrewgriffithsblog.com/?p=311</guid>
		<description><![CDATA[Being proud of your business is an admirable quality and most customers will respond positively to the &#34;proud business parent&#34;. Today’s business is often the end result of a lot of hard work, risk, pressure and countless other challenges. After all of this, it seems only fair that a business owner should be proud of [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Make it easy for people to buy from you</title>
		<link>http://www.andrewgriffithsblog.com/306/make-it-easy-for-people-to-buy-from-you/</link>
		<comments>http://www.andrewgriffithsblog.com/306/make-it-easy-for-people-to-buy-from-you/#comments</comments>
		<pubDate>Tue, 05 Aug 2008 20:22:34 +0000</pubDate>
		<dc:creator>Andrew Griffiths</dc:creator>
				<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://andrewgriffithsblog.com/?p=306</guid>
		<description><![CDATA[ 

 
I talk about coffee shops a lot. There are two reasons &#8211; the first is that I spend a lot of time scribbling notes furiously in coffee shops and the second is that they often produce the best customer service anecdotes that can be applied to virtually every other kind of business.
I visited a coffee [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Talk about customer service to your staff, a lot</title>
		<link>http://www.andrewgriffithsblog.com/475/talk-about-customer-service-to-your-staff%e2%80%94a-lot/</link>
		<comments>http://www.andrewgriffithsblog.com/475/talk-about-customer-service-to-your-staff%e2%80%94a-lot/#comments</comments>
		<pubDate>Sat, 02 Aug 2008 07:55:48 +0000</pubDate>
		<dc:creator>Andrew Griffiths</dc:creator>
				<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.andrewgriffithsblog.com/?p=475</guid>
		<description><![CDATA[Customer service is an issue that many businesses really struggle to get a handle on. For some people it is simply serving customers quickly and politely, but in reality it goes much deeper.
In other posts I have talked about the importance of respecting your customers, which I believe is the starting point when it comes [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Start a VIP Club</title>
		<link>http://www.andrewgriffithsblog.com/313/start-a-vip-club/</link>
		<comments>http://www.andrewgriffithsblog.com/313/start-a-vip-club/#comments</comments>
		<pubDate>Thu, 31 Jul 2008 20:02:30 +0000</pubDate>
		<dc:creator>Andrew Griffiths</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Growing Your Business]]></category>

		<guid isPermaLink="false">http://andrewgriffithsblog.com/?p=313</guid>
		<description><![CDATA[Starting a club for your customers is an excellent way to maintain great service and also to collect information from your customers about what you are doing well and what areas you need to keep working on.
A VIP Club can take many shapes and forms but I feel that it is particularly appropriate to any [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Do you over promise and under deliver?</title>
		<link>http://www.andrewgriffithsblog.com/472/do-you-over-promise-and-under-deliver/</link>
		<comments>http://www.andrewgriffithsblog.com/472/do-you-over-promise-and-under-deliver/#comments</comments>
		<pubDate>Tue, 29 Jul 2008 02:41:54 +0000</pubDate>
		<dc:creator>Andrew Griffiths</dc:creator>
				<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.andrewgriffithsblog.com/?p=472</guid>
		<description><![CDATA[In businesses that are overly busy this point poses a challenge. In businesses not so busy, it is unforgivable. Over promising and under delivering is the best way to lose customers as it breaks every customer service rule. Firstly you are building up the customer’s expectations, probably higher than they were initially, then you not [...]]]></description>
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