If you want to succeed in business, you have to grow and develop your number one asset — yourself.
Andrew Griffiths
Being proud of your business is an admirable quality and most customers will respond positively to the "proud business parent". Today’s business is often the end result of a lot of hard work, risk, pressure and countless other challenges. After all of this, it seems only fair that a business owner should be proud of [...]
Continue reading...6. August 2008
I talk about coffee shops a lot. There are two reasons - the first is that I spend a lot of time scribbling notes furiously in coffee shops and the second is that they often produce the best customer service anecdotes that can be applied to virtually every other kind of business. I visited a coffee [...]
Continue reading...2. August 2008
Customer service is an issue that many businesses really struggle to get a handle on. For some people it is simply serving customers quickly and politely, but in reality it goes much deeper. In other posts I have talked about the importance of respecting your customers, which I believe is the starting point when it comes [...]
Continue reading...1. August 2008
Starting a club for your customers is an excellent way to maintain great service and also to collect information from your customers about what you are doing well and what areas you need to keep working on. A VIP Club can take many shapes and forms but I feel that it is particularly appropriate to any [...]
Continue reading...29. July 2008
In businesses that are overly busy this point poses a challenge. In businesses not so busy, it is unforgivable. Over promising and under delivering is the best way to lose customers as it breaks every customer service rule. Firstly you are building up the customer’s expectations, probably higher than they were initially, then you not [...]
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13. August 2008
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