http://www.andrewgriffithsblog.com/860/managing-expectations-master-this-and-your-business-will-never-look-back/ Idea, tips and hints on building an extraordinary business from Andrew Griffiths - Internationally acclaimed author, presenter and small business guru. Tue, 07 Sep 2010 01:00:16 -0600 http://wordpress.org/?v=2.9.2 hourly 1 http://www.andrewgriffithsblog.com/860/managing-expectations-master-this-and-your-business-will-never-look-back/comment-page-1/#comment-25993 Richard Olearczyk Thu, 19 Nov 2009 03:25:44 +0000 http://www.andrewgriffithsblog.com/?p=860#comment-25993 Good clear sound advice, too many times have either the client or the supplier (or both) suffered at the hands of the salesman over-selling and mis-managing expectations. From personal experience, one of my most successful business relationships came from telling a client I could NOT deliver what they required in the time-scale and pointed them at a competitor who could. A bit extreme I will admit, but because of the honesty they came back to me for advice, and we subsequently worked together for ten years. Good clear sound advice, too many times have either the client or the supplier (or both) suffered at the hands of the salesman over-selling and mis-managing expectations. From personal experience, one of my most successful business relationships came from telling a client I could NOT deliver what they required in the time-scale and pointed them at a competitor who could. A bit extreme I will admit, but because of the honesty they came back to me for advice, and we subsequently worked together for ten years.

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