22 July 2019

Would Your Business Change if Your Customers UBER Rated You?

What if your customers UBER rated your business or service? Things would be a whole lot different very quickly I think. 

For those of us who are regular UBER users, we are very familiar with the end of the journey rating. That moment where we have to decide how many stars to rate our driver and what comments, if any, to add to this rating.

For the driver, your ratings have a direct impact on their ability to earn and even drive for UBER. Too many bad ratings or too low an average and there are ramifications.

Most of us in business don’t have this kind of immediate feedback system.

Many of us would probably dread it. But imagine how your business would change if you did? Imagine how much more responsive you might be to your customers if your very livelihood depended on getting enough five-star ratings?

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