The secret to having happy customers is to do what you can to not only meet their expectations but ideally to exceed them. One of the most common areas where conflict arises between a business and a customer is differing expectations, mainly due to poor communication. This can lead to confusion and conflict and a whole lot of angst. HERE’S WHAT TO DO.
Andrew Griffiths is Australia's #1 small business author with 12 best selling books now sold in over 60 countries. He's a writing and publishing expert, an international speaker and leading business advisor with over 20 years' experience. Andrew presents around the world and is considered an expert in entrepreneurship and an authority on building a profile. He is a thought leader through writing, publishing and speaking and is featured regularly in mainstream global media.
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